Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with an offshore casino we cover? Here's how to reach the Online Casinos Australia team and what we can (and can't) help with.
What we can help with
Online Casinos Australia is an independent comparison site. We research and rank online casinos that accept Australian players, covering licensing details, bonus terms, pokies and table game libraries, payment methods and withdrawal times. If you've spotted outdated information on a review, a broken offer, or a licence detail that's changed, we want to hear about it — accuracy is the whole point of a site like this.
We're also happy to hear general feedback on how we present comparisons, what criteria matter most to you when choosing a casino, or which topics you'd like us to cover in more depth.
What we can't help with
We don't operate any of the casinos listed on this site, so we can't process deposits or withdrawals, verify your identity documents, resolve a dispute over a bonus, or close or self-exclude an account on your behalf. Those matters sit with the casino operator directly — check the support section or terms page on the casino's own site for their contact channels.
If your enquiry relates to a gambling-related harm concern rather than our content, our Responsible Gambling page lists Australian support services and self-exclusion tools that can help.
Before you get in touch
A few common questions are already answered elsewhere on the site, so you might find what you need faster there:
- Curious how we assess and rank operators such as VegasNow, LuckyOnes or Crownplay? See how each review weighs licensing, game selection and payment options across the casinos we cover.
- Want to know who we are and how the site is run? That's covered on our About Us page.
- Looking for the site's terms of use? These are set out in our Terms and Conditions.
- Researching casinos that operate outside the standard framework? Our Non GamStop Casinos page deals with that specific topic.
How to reach us
The best way to contact Online Casinos Australia is by email at [email protected]. Let us know which page or casino your message relates to, and include as much detail as you can — a screenshot or a link helps us look into corrections quickly. We read every message that comes in, though during busy periods it can take a little longer than usual to reply.
A note on independence
Online Casinos Australia may earn a commission when readers sign up to a casino through links on this site. This doesn't influence how casinos are ranked or reviewed — our ratings are based on the same research criteria applied consistently across every operator, and no casino can pay for a better position. If you ever feel a review reads as biased, that's exactly the kind of feedback we want to hear about.
Getting the most useful response
When emailing us, a bit of context goes a long way. It helps to include:
- The name of the casino or the specific page the enquiry relates to
- What you observed and, where relevant, roughly when
- Any link or screenshot that supports your message
- Whether you're after a correction, general feedback or just asking a question
Reminder: online gambling involves real money and carries risk. Casinos featured on this site are offshore-licensed operators, not Australian-licensed businesses, and players should be at least 18 years old and satisfy the eligibility rules of whichever casino they choose to join. If you're ever concerned about your own or someone else's gambling, our Responsible Gambling page is a good place to start.